Digital Watchdog offers comprehensive services tailored to safeguard your technology infrastructure and maximize its performance. Here's an overview of our key services:
Monitoring and Reporting
Our team monitors and reports on all devices subscribed to Digital Watchdog services. We provide real-time monitoring and comprehensive reports on device performance, security, and overall system health.
Patch and Update Administration
We handle the administration of patches and updates for your operating systems, including Windows Desktop, Windows Server, Microsoft 365, Adobe products, and popular web browsers. By ensuring your systems are up to date, we enhance security and maintain optimal performance.
Software Auditing and Consultation
Our experts conduct software audits, consultations, and assessments to evaluate the suitability of the software for your systems. We advise on potential security risks and recommend measures to enhance productivity and protect your data.
Anti-Virus and Anti-Malware Protection
We deploy advanced anti-virus and anti-malware solutions to proactively defend your systems against known vulnerabilities and malicious threats. Our comprehensive protection helps minimize the risk of infections and data breaches.
System Performance Monitoring
We monitor your systems' internal storage and RAM to ensure they run optimally. By identifying performance issues in real-time, we can promptly address them, preventing disruptions to your business operations.
Remote Technical Support
Our experienced technicians have the capability to access and provide technical support for your systems remotely. This enables efficient troubleshooting and issue resolution, minimizing downtime and maximizing productivity.
Remote Service Requests
We offer support for all service requests of up to 0.25 hours that can be accomplished remotely. This means you don't have to worry about additional charges for minor technical assistance.
Our proactive server monitoring system alerts us to potential issues affecting accessibility, uptime, and productivity. By promptly identifying and addressing these issues, we ensure your server infrastructure's smooth operation.
Suppose you have hardware provided by TC Technologies and covered by our initial warranty or a service agreement with the vendor. In that case, we coordinate with the vendor to facilitate parts replacement and, if applicable, arrange for labor through the manufacturer's service provider.
We conduct regular technology reviews to evaluate your system performance, discuss potential projects, explore emerging technologies, and ensure that our support procedures align with your evolving needs.