VoIP stands for Voice Over Internet Protocol, and it is a highly flexible, mobile solution to small business phone system needs. With VoIP, your team can work from anywhere, providing improved productivity for mobile employees along with the scalability you need. Your organization can easily add stations and provide services to geographically dispersed locations and telecommuters alike.
While commercial VoIP has been around since the 1990’s, the technology has drastically improved since. In fact, it has become the norm for most small businesses to go with VoIP in lieu of traditional phone lines. Internet-based phone communications are here to stay. Learn more about VoIP high end features and all the benefits they offer your business.
Who is Pulsar360?
TC Technologies is proud to offer VoIP services via Pulsar360, one of the most established VoIP/digital phone service companies in North America. Pulsar360 was established in 2001 and later acquired by Sherweb in May of 2019. With 1,000 employees and 6,500 partners worldwide, Pulsar360 is a full Voice Service Communication Provider offering voice, data, and cloud-based solutions.
When you set up a Pulsar360 VoIP system, you will receive live installation support and stellar customer support 24x7x365 via our service center. Our interactive service ticketing system ensures prompt help is delivered to resolve any issues in a timely manner. We partner with more than 60 carriers worldwide as well as numerous competitive local exchange carriers, offering an unparalleled voice-peering grid with geographic redundancy. This powerfully meshed global network ensures the utmost in reliability.
Pulsar360 has 6 Data Centers in North America:
- Ontario, Canada
- San Luis Obispo, CA
Pulsar360 Corporation's VoIP solutions provide high-quality voice communications, which can be delivered over affordable broadband service from other providers and/or Pulsar360 Corporation-managed carrier services. Customers save money and increase productivity by streamlining their communications into a single network connection for phone service and high-speed Internet.
Having invested more than a decade in perfecting our VoIP platform, Pulsar360 has created one of the most sophisticated, highly-automated systems in North America. With this innovation, we can offer instant provisioning of SIP trunks, hosted and hybrid VoIP PBX systems, local and international DID's, toll-free numbers, as well as advanced management capabilities.
Standard Features of Pulsar360 VoIP Phone Systems
There are dozens of features that come standard with a Pulsar360 VoIP system, providing efficiency, clarity, and flexibility for all of your business needs. Business features include hot desking, multiple offices, conference rooms, phone directory, dication, and more. You can also rely on standard calling features ranging from call forwarding, to parking, recording, screening, transfer, music on hold, and much more.
With numerous additional benefits ranging from administrative solutions to security enhancements, this is truly just the tip of the iceberg. Let’s take a look at a few more reasons why VoIP is the backbone of so many businesses’ communication needs.
An auto attendant is like a virtual receptionist for your business’s internet-based phone system. With an auto attendant, callers are automatically transferred to the correct extension for their call, negating the need for a live operator or receptionist. That being said, an auto attendant can also include the option for reaching a live operator if that’s the preference of the business. Most often, a simple menu system of numbers to dial for transfer does the trick. What’s more, modern auto attendant systems can also transfer to virtual phones, mobile phones, and even traditional landline phones, enabling even greater connectivity and convenience.
Follow Me Calling
Follow me calling is an extremely useful feature that allows your system to direct calls to alternate extensions or external destinations like mobile or landline phones should a call continue for longer than a defined period of time. After the time limit you define is over, an external device can accept or reject the redirected call. The caller won’t know if their call is rejected; rather, they will be redirected to the original extension’s busy voicemail. This setup is convenient because it ensures that a caller never reaches an external device’s voicemail. However, should a teammate accept the call on an external device, there is no way to transfer their call back to the system. An advanced configuration is available to route the unanswered call to a call queue or alternative voicemail, if desired.
Microsoft Teams Integration
With the increased imperative to integrate teams across diverse locations and work settings, we’re happy to offer Pulsar360 integrated with Microsoft Teams. All the Teams collaborative tools will be at your fingertips, including the ability to make and receive calls from any Pulsar360 extension with teams on a mobile device or PC computer. Video calls, mobile calls, desktop calls, and screen sharing - all across multiple devices - allow for the utmost in cost-effective, remote-supportive capabilities to enhance your business.
Voicemail to Email
Voicemail to email is yet another highly convenient feature that sends copies of users’ voicemails directly to their email inboxes. Using a designated email address, you can simply access any voicemail without using an external phone or mobile device. Keep all your work-related communications in one place with the assistance of this voicemail-to-email function.
While most of the above features serve to enable remote access for your teams, there is an additional feature that, when integrated, allows remote users to be added to your VoIP system. A remote worker, or remote user, enjoys all the connectivity and functionality of an in-office user, while being able to work from anywhere in the world thanks to our powerfully meshed network of carriers. Once the remote phone of choice is configured in-office by connecting to the Hosted PBX, the user can then place and receive calls while traveling for work or working from home. All this ensures that a wide variety of scenarios will not go unanswered due to outdated communications systems.
Why Use the P360 System from Pulsar360?
The above features are only just the beginning, yet all of them offer unarguable benefits to your modern business. The enhanced mobility of VoiP ensures business continuity across anything from minor disruptions to major power outages. Our secure mesh of offsite connections ensure that redundancy, failover, and disaster recovery are as simple as having an internet connection.
With the ability to offer mobile solutions across a variety of communication needs, operations can be as flexible as your teammates are. Speaking of operations, operating on a VoIP system offers significant savings compared to a traditional telephone system. Long distance calls can be eliminated with the use of virtual numbers, while the typical expenses of adding features to a non-digital phone system are eliminated due to the bundle of features VoIP system users enjoy.
Finally, you can take the stress off of internal resources, knowing that we have your back when it comes to installation, maintenance, troubleshooting, and IT/customer service needs.
A Budget-Friendly Solution
A business VoIP phone system shouldn’t break the bank. With predictable monthly billing and minimal up-front costs, you can access modern, reliable phone systems at affordable rates - with constant customer service at your fingertips.
Are you curious about what you should be looking for in a VOIP service? Take a look at this list.
Are you are curious about exploring what a Pulsar360 system can do for you?